Frequently asked questions and concerns
What services do you provide?
Individual Counseling (Adults and Adolescents/high schoolers)
What do I expect, how does this process work?
You can schedule an appointment online, via email or phone. Once you have scheduled an appointment you will receive an email from Renewed Hope Counseling Center, PLLC for you to sign in to the client portal where you will complete all paperwork. Please be aware this paperwork will need to be completed in its entirety prior to your appointment. The paperwork will be available to your counselor via a secure site and you should be ready for your first appointment.
What if I schedule an appointment but don’t show up or cancel?
If you cancel 24 business hours or more there is no fee to you. You may cancel online via your client portal or by calling the office. (weekend cancellations are not included in the 24 hour notice. If your appointment is on a Monday cancellation will need to be the Friday prior to your appointment.)
If you are going to be more than 15 minutes late you are asked to reschedule and this is considered a late cancellation and you will be charged the clinicians self-pay fee (which is not covered by insurance).
If you do not show for your appointment or if you cancel less than 24 business hours from the time of your appointment you will be charged the clinicians self-pay fee (which is not covered by insurance).
How much does therapy cost?
Sessions are 50-55 minutes per session. Any additional time would incur an additional fee, typically not covered by insurance.
Starting at $100 for Individual sessions with LPC's and LCSW
Starting at $110 for Couple/family sessions with LPC's and LCSW
Starting at $55 for Individual sessions with LPC-Associate (accepts Cigna)
Starting at $65 for Couple/family sessions with LPC-Associate (accepts Cigna)
We have both Licensed Professional Counselors (LPC) and Licensed Professional Counselor Associates and most clinicians accept Cigna insurance. If you are unfamiliar with these terms, it is our goal to help ease some of the confusion.
What is the difference?
An LPC is one who possesses at least a Master’s degree in counseling or related field, has successfully passed the National Counselor Exam (NCE), is fully licensed, and has more years of experience.
An LPC Associate is one who has a temporary license with varying levels of experience. They potentially have a variety of specialties or specialized training and possess at least a Master’s degree in counseling or a related field. They have successfully passed the National Counselor Exam (NCE), and have begun their journey in building their professional identity as a counselor.
Why see an LPC Associate?
Those who are LPC Associates are in a temporary licensed stage of licensure and cannot be paid by insurance companies for the services provided. This allows for the LPC Associate to have a lower “cash pay” rate. The Associates charge an average copay rate one would pay if using insurance. This can be beneficial to you as they are able to see clients for concerns that insurance companies may not cover such as marital or pre-marital counseling. You also receive the benefit of having two clinicians. As Associates are required to meet weekly with a supervisor to conceptualize cases, review interventions, and collaborate on treatment options.
Where are you located at?
All sessions are telehealth.
I live in Florida and you live in Texas how does this work?
The great thing about telehealth is that it is mobile. You would schedule an appointment, receive paperwork and login just like our Texas clients. The only difference for you is the time change. Be sure when scheduling you keep in mind that all sessions are Central Standard Time. So we are an hour behind you.
What are your office hours?
General business office hours are below however may vary by clinician
Monday -Thursday 9 am to 7 pm
Friday 4 pm to 8 pm