Frequently asked questions and concerns

regarding counseling 

Due to covid-19 all session are via telehealth only at this time.

What services do you provide?

  • Couples Counseling

  • Individual Counseling (Adults and Adolescents) 

  • Pre-marital Counseling

  • Family Counseling 

 

What do I expect, how does this process work?
You can schedule an appointment online, via email or phone. Once you have scheduled an appointment you will receive an email from Renewed Hope Counseling Center, PLLC for you to sign in to the client portal where you will complete all paperwork. Please be aware this paperwork will need to be completed in its entirety prior to your appointment. The paperwork will be available to your counselor via a secure site and you should be ready for your first appointment.

  

What if I schedule an appointment but don’t show up or cancel?

  • If you cancel 24 business hours or more there is no fee to you. You may cancel online via your client portal or calling. (weekend cancellations are not included in the 24 hour notice. If your appointment is on a Monday cancellation will need to be the Friday prior to your appointment.)

  • If you are going to be more than 15 minutes late you are asked to reschedule and this is considered a late cancellation and you will be charged a $100 fee (which is not covered by insurance). 

  • If you do not show for your appointment or if you cancel less than 24 business hours from the time of your appointment you will be charged a $100 fee (which is not covered by insurance).


How much does therapy cost?
Sessions are 50-55 minutes per session. Any additional time would incur an additional fee. 

  • $100 for Individual sessions with LPC's 

  • $110 for Couple/family sessions with LPC's 

  • $45 for Individual sessions with LPC-Interns (does not take insurance)

  • $55 for Couple/family sessions with LPC-Interns (does not take insurance)

  • There are various packages should you want to pay for them in advance.

 

Where are you located at?
We are located on the corner of 1960 and Whitaker in the Humble area.

 

  • If you are coming from 59 South (from Kingwood) You may take the 1960 exit and take a right at the lights onto 1960. You will take that until you see the office on your left hand side right before the light at Whitaker.

 

  • If you are coming from 1960 headed east (coming from 45 area) you will take 1960 all the way down until Whitaker. You may take a right at the lights and the office will be on your left side or you may go through the lights and turn in as the office will be on your right side.

 

  • If you are coming from 1960 headed west (coming from Huffman area) you will take 1960 all the way down and the building will be on your left side before the lights at Whitaker.

 

  • If you are coming from 59 North (from Downtown) you may take the 1960 exit and take a left at the business 1960 then take a right on Whitaker. The building will be on your right and you may go through the parking lot and park on either side of the building of 9802.

 

  • If you are coming from 59 North (from Downtown) you may also take the Will Clayton exit. Take a left at the lights at Will Clayton then take a right at the next lights with is McKay, this turns into Whitaker. The building will be on your right and you may go through the parking lot and park on either side of the building of 9802.

I live in Florida and you live in Texas how does this work?

The great thing about telehealth is that it is mobile. You would schedule an appointment, receive paperwork and login just like our Texas clients. The only difference for you is the time change. Be sure when scheduling you keep in mind that all sessions are Central Standard Time. So we are an hour behind you. 

 

What are your office hours?
General business office hours are below however may vary by clinician 

  • Monday and Friday 9 am to 6 pm

  • Tuesday and Wednesday 9 am to 3 pm

  • Saturday 10 am to 3 pm

  • Sunday Closed

rhcchumble@gmail.com 

281-238-5908