Frequently asked questions and concerns

regarding counseling 

Due to covid-19 all session are via telehealth only at this time.

What services do you provide?

  • Couples Counseling

  • Individual Counseling (Adults and Adolescents/high schoolers) 

  • Pre-marital Counseling

  • Family Counseling 

 

What do I expect, how does this process work?
You can schedule an appointment online, via email or phone. Once you have scheduled an appointment you will receive an email from Renewed Hope Counseling Center, PLLC for you to sign in to the client portal where you will complete all paperwork. Please be aware this paperwork will need to be completed in its entirety prior to your appointment. The paperwork will be available to your counselor via a secure site and you should be ready for your first appointment.

 

What if I schedule an appointment but don’t show up or cancel?

  • If you cancel 24 business hours or more there is no fee to you. You may cancel online via your client portal or calling. (weekend cancellations are not included in the 24 hour notice. If your appointment is on a Monday cancellation will need to be the Friday prior to your appointment.)

  • If you are going to be more than 15 minutes late you are asked to reschedule and this is considered a late cancellation and you will be charged a $100 fee (which is not covered by insurance). 

  • If you do not show for your appointment or if you cancel less than 24 business hours from the time of your appointment you will be charged a $100 fee (which is not covered by insurance).


How much does therapy cost?
Sessions are 50-55 minutes per session. Any additional time would incur an additional fee. 

  • $100 for Individual sessions with LPC's and LCSW

  • $110 for Couple/family sessions with LPC's and LCSW

  • $55 for Individual sessions with LPC-Associate (accepts Cigna)

  • $65 for Couple/family sessions with LPC-Associate (accepts Cigna)

  • There are various packages should you want to pay for them in advance.

 

Where are you located at?
All sessions are telehealth at this time.

I live in Florida and you live in Texas how does this work?

The great thing about telehealth is that it is mobile. You would schedule an appointment, receive paperwork and login just like our Texas clients. The only difference for you is the time change. Be sure when scheduling you keep in mind that all sessions are Central Standard Time. So we are an hour behind you. 

 

What are your office hours?
General business office hours are below however may vary by clinician 

  • Monday -Thursday 9 am to 7 pm

  • Friday 4 pm to 6 pm

  • Saturday Closed

  • Sunday Closed