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Privacy Preference Center:

Renewed Hope Counseling Center is committed to protecting your privacy. This notice is to explain our online information practices.

  1. Information Collection and Use

               We collect information about visitors to our website so that we can provide an experience that is responsive to our users’ and client’s needs. We do not collect medical information or credit card information through our Website. Information used to schedule appointments is conducted via a secure method. You do not need to give us personal information in order to view our website.

               We will not sell, share, trade or otherwise use any information you provide unless you expressly provide in writing permission for such use. We collect this information to improve our services, and to help us determine your individual needs so we may journey with you better.

               We will collect non-personally identifiable information about you, such as your use of our website, communication preferences and aggregated data relative to your services. We will use this information to: compile 1) aggregated statistics of usage for improving our website 2) developing, maintaining and administering the website, and 3) following up on comments and other messages that are submitted to us through the website.

  2. Security

We have security measures in place to protect against loss, misuse or alteration of the information under our control. Information such as credit card numbers, are encrypted and transmission of this information is used with secure socket layer technology (SSL). We follow generally accepted standards to protect personal information submitted. No method of transmission of this information over the internet, or method of electronic storage is one hundred percent (100%) secure and we cannot guarantee it is absolute security.


  3. Google analytics and cookies

We use a tool called “Google Analytics” to collect information about the use of our website, such as how often users visit the website and what pages they visit. This allows us to improve services on our website. Google Analytics collects only the IP address assigned to you on the date you visit the website, not your name or other identifying information. Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit the website. The cookie cannot be used by anyone but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on serves in the United States.


  4. Collection and use of personal information of minors

We are committed to protecting the online privacy of children. In accordance with the Children’s Online Privacy Protection Act (COPPA), we will not knowingly collect any personally identifiable information from children under the age of fifteen (15) without parental consent. Prior to providing any personally identifiable information (name, email, address, phone number etc.), children under the age of fifteen (15) must have a parent or legal guardian complete and return (via client portal) a Consent Form.

  5. Transfer of data abroad

If you are visiting the website from a county other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting the website and communicating electronically with us, you consent to such transfers.


  6. Compliance with laws and law enforcement

We cooperate with the government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations and policies. We will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process to the extent we are legally permitted to do so.


  7. Changes in our practices

We reserve the right to modify this policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.


  8. Medical privacy notice

This Section describes how medical information about you may be used and disclosed by us and how you can get access to this information. Please review it carefully.


Who Will Follow This Notice?


Health care practitioners who treat you at any of our locations, including employees, volunteers, and members of our, all departments and operating units of our organization, and all medical practices operated us, other members of our workforce, and our business associates.


Your medical information this section refers to your “medical information”. This means all information that identifies you and relates to your past, present or future physical or mental health or condition including information about payment and billing for the health care services you receive.


Our pledge regarding medical information we understand that your medical information is personal and we are committed to its protection. We create a record of the care and services you receive to ensure that we are providing quality care and to comply with legal requirements. This notice applies to all your medical information that we maintain, whether created by our staff or others. We are required by law to give you this notice of our legal duties and privacy practices with respect to your medical information, to follow the terms of this Privacy Notice, and to notify you following a breach of the privacy or security of your unsecured medical information.


Your Rights Regarding Medical Information About You


* Right to Inspect and Copy. In most cases you have the right to inspect or receive a copy of your medical information (or have a copy provided to an individual whom you designate) when you submit a written request. If your medical record is maintained electronically in a designated record set, you have the right to request a copy of the information in an electronic form and format. We may deny your request in certain circumstances. If you are denied access to your medical information, you may appeal.


* Right to Amend. If you believe the information in your record is incorrect or incomplete, you have the right to request an addendum be added to your record by submitting a written request giving your reason. We may deny your request under certain circumstances. If we deny it, we may advise you in writing of the reason or explain your rights to submit a statement of explanation.


* Right to an Accounting of Disclosure. You have the right to a list of those instances where we have disclosed your medical information other than for treatment, payment, healthcare operations, or where a disclosure was specifically authorized, for the Hospital’s directory, to persons involved in your care, and certain other limited situations. To request an accounting of disclosures, you must submit a written request to our administrative assistant.


* Right to a Paper Copy of this Notice. If this notice was sent to you electronically you have a right to a paper copy of this notice. You may request that we send other communications of protected health information by alternative means, or to an alternative location. This request must be made in writing to the person listed below in number 10. We are required to accommodate only reasonable requests. Please specify in your correspondence exactly how you want us to communicate with you; and if you are directing us to send it to a particular place, the contact/address information.


* Right to Request Restrictions. You may request in writing that we not use or disclose your medical information except when specifically authorized by you, when required by law, or in an emergency. Except in the case of certain requests related to disclosures to health plans, we are not required by law to agree to your request, but we will consider the request. We will inform you of our decision.


* Right to Request Restrictions on Disclosures to Health Plans. You may request in writing that we restrict disclosures of your medical information to a health plan for purposes of carrying out payment or healthcare operations if the disclosure is not required by law and the medical information pertains solely to a health care item or service for which you (or a person other than the health plan who is acting on your behalf) have paid us out of pocket and in full at the time of service. We must agree to a request that meets these requirements.



How we may use and disclose medical Information about you for each category of use and disclosure, we will try to give some examples, although not every use or disclosure in the category will be listed.


* For Treatment. We may use your medical information so that we and other health care providers may provide you with medical treatment or services. Different health professionals may also share your medical information in order to coordinate the different services you need. We may disclose your medical information to people outside our offices and/or locations who may be involved in your medical care after you leave our care.

* For Payment. We may disclose your medical information so that treatment and services you receive may be billed by us to a third party. For example, your health plan may need to know about treatment you received so they will pay us for the services provided. We may also disclose your medical insurance information to obtain prior approval from your health plan.


* For Healthcare Operations Purposes. We may use and disclose your medical information for our internal operations, such as business management, and administrative activities, legal and auditing functions, and insurance-related activities. We may use medical information to make sure that all of our clients receive quality care, such as reviewing our processes or to evaluate the performance of those caring for you. We may also disclose information to doctors, nurses, technicians, and other personnel for review and learning purposes. We may remove information that identifies you from this set of information so others may use it to study healthcare and healthcare delivery without learning a specific patient’s identity. Under certain circumstances, we may disclose your medical information for the health care operations of other health care providers.


* Notification. We may release your medical information to notify a family member, personal representative or another person responsible for your care of your location, general condition, or death. We also may release your medical information for certain disaster relief purposes.


* Contacts. We may contact you to provide appointment reminders, information about treatment alternatives, or other health related benefits and services that may be of interest to you.


*Worker's Compensation. We may release medical information about you for worker’s compensation or similar programs, which provide benefits for work related injuries or illnesses.


* Mental Health Information. State laws create specific requirements for the release of mental health records. We will obtain your specific authorization to release mental medical information when required by these laws.


* Other Disclosures. Other uses and disclosures not described above will be made only with your written authorization.



  9. Changes to this Notice We reserve the right to change this privacy policy at any time. Changes will apply to medical information we already hold, as well as new information after the change occurs. We will post a copy of our current notice on our website at


  10. Contact information

If you have any questions, complaints or request about this Privacy Policy, the practices of this website, your dealings with this website or our services please contact us by email at: or by calling 281-238-5908. If you believe your privacy has been violated, you may file a complaint with our organization or with the Secretary of the U.S. Department of Health and Human Services. Information about how to file a complaint with the Department of Health and Human Services may be found at the following website: You will not be penalized for filing a complaint.

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